Return and Exchange Policy
Returns
All products except the Crop-A-Dile and Crop-A-Dile Mini have a 60-day satisfaction guarantee. If you are unhappy with your purchase you can return it within 60-days of purchase for a full refund (this excludes the original shipping charge).
Returned product must be in re-sellable condition and all parts need to be included in the returned package or you do not qualify for a refund.
FootScientific will not issue a refund for any order that isn't received due to an inaccurate or incomplete shipping address provided during checkout, unless the order is classified as undeliverable and returned to FootScientific. Additionally, FootScientific will not re-ship any order that is not received because of an inaccurate or incomplete shipping address provided during checkout.
To initiate the return process and receive a return label please have your order number and original shipping zip code handy then click here and follow the prompts. If you have any questions, please contact us at admin@footscientific.com.
Exchanges
We understand sizing and orthotic types can be a challenge when ordering online. We believe in putting the customer first and making sure you have the right orthotic under your feet! Our 60 day satisfaction guarantee also allows for size and type exchanges.
Exchanged product must be in re-sellable condition and all parts need to be included in the returned package or you do not qualify for an exchange.